#31: Shake Shack
“After an acceptable amount of time I got my burger. I sat down to enjoy my burger. I was floored. The bun looked like it was stepped on. The cheese looked like it was scraped off, put back on and scrapped off again. The actual burger was in 3 pieces. How could anyone serve this to a customer? I worked in the food service industry for 6 years… Not sure if this was a management problem or is an employee was having a bad day…”
A Bostonian’s encounter at Shake Shack left them bewildered. Their burger’s presentation was appalling – a squashed bun, oddly treated cheese, and a patty in pieces. The reviewer, with six years in food service, suspects management and employee issues.